Responsible Gaming

Gaming Should Be Entertainment

At Royal Reels NZ, we believe that online gaming should be enjoyed as entertainment only — never as a way to earn money or solve financial problems. Gaming outcomes are based on chance, and the house always has a mathematical advantage. Only gamble with money you can afford to lose, and never view it as an investment or income source.

Age Verification

Online gaming in New Zealand is only available to individuals who are 18 years of age or older. We are committed to preventing underage gambling. If you are under 18, please do not access gaming services. Parents and guardians are encouraged to use parental controls and monitor online activity.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Please review the following warning signs and seek help if you recognise any of these behaviours in yourself or someone you know:

• Chasing losses — gambling more to try to recover money you've lost
• Hiding gambling activity from family, friends, or partners
• Gambling with money needed for bills, rent, or other essential expenses
• Feeling anxious, irritable, or restless when trying to reduce gambling
• Needing to gamble with increasing amounts of money to feel the same excitement
• Lying about the amount of time or money spent on gambling
• Neglecting work, school, family, or hobbies due to gambling
• Borrowing money or going into debt to fund gambling
• Unsuccessful attempts to cut back or stop gambling
• Using gambling to escape problems or negative feelings

Self-Help Tools & Safer Gaming Features

Most reputable online gaming operators provide tools to help you maintain control. These include:

• Deposit Limits: Set a maximum amount you can deposit within a specific timeframe
• Loss Limits: Set a limit on losses within a set period
• Session Limits: Automatically close your account after a certain period of play
• Reality Checks: Receive regular notifications about how long you've been playing and how much you've spent
• Self-Exclusion: Exclude yourself from gaming for a period you choose (temporary or permanent)

Always use these tools proactively as part of your responsible gaming approach.

Support Organisations & Help Services

If you or someone you know is struggling with problem gambling, help is available. Please contact one of these organisations:

New Zealand

• Problem Gambling Foundation (PGF): Free, confidential support — www.pgf.nz
• Gamblers Anonymous NZ: Peer support groups — www.gamblersanonymous.org.nz
• Healthline (24/7): Call 0800 611 116 for counselling and support

International Resources

• GamCare (UK): www.gamcare.org.uk
• GamStop (UK Self-Exclusion): www.gamstop.co.uk
• Gambling Help Online (Australia): www.gamblinghelponline.org.au
• Responsible Gambling Council (Canada): www.responsiblegambling.org
• National Council on Problem Gambling (USA): www.ncpgambling.org

If You Need Help, Please Reach Out

Problem gambling is a serious issue, but recovery is possible with the right support. If you're concerned about your gaming habits, contact the Problem Gambling Foundation or Healthline today. Talking to someone is the first step towards taking back control. Help is confidential, free, and available 24/7.

You're not alone. Help is here.